Privacy Policy

1. Information We Collect

Personal Data

We may collect personal identification information from you in a variety of ways, including, but not limited to, when you visit our site, register on the site, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or in connection with other activities, services, features, or resources we make available on our Site. You may be asked for, as appropriate:

• Contact information (such as name, email address, mailing address, and phone number)
• Billing information (such as billing address and payment method details)
• Account information (such as username and password)
• Demographic information (such as age, gender, and location)
• Preferences and interests

Usage Data

We may automatically collect certain information when you visit, use, or navigate the Site. This information does not reveal your specific identity but may include:

• Device and usage information (such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and other technical information)
• Information collected through cookies, pixel tags, and other tracking technologies
• Information about how and when you use our Site (such as the pages you view, the links you click, and other actions you take)

2. How We Use Your Information

We may use the information we collect from you for the following purposes:

• To provide and maintain our Site
• To process and fulfill your orders
• To send you order confirmations and updates
• To provide customer support
• To personalize your experience
• To send you marketing and promotional communications (if you have opted in)
• To respond to your comments, questions, and requests
• To improve our Site and products
• To monitor usage patterns and analyze trends
• To protect the security and integrity of our Site
• To comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

We use the following types of cookies:

• Necessary Cookies: These cookies are essential for the Site to function properly and cannot be disabled.
• Functional Cookies: These cookies enable personalized features and functionality.
• Analytics Cookies: These cookies help us understand how visitors interact with our Site.
• Marketing Cookies: These cookies are used to deliver relevant ads and marketing campaigns.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.

For more information about the cookies we use, please refer to our Cookie Policy.

4. Third-Party Service Providers

We may employ third-party companies and individuals to facilitate our Site, provide services on our behalf, perform Site-related services, or assist us in analyzing how our Site is used. These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Our third-party service providers may include:

• Payment processors
• Shipping and fulfillment services
• Customer service providers
• Analytics services
• Marketing and email service providers

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a customer, we will keep your personal information for the duration of our business relationship and for a period thereafter as required by applicable law. If you have subscribed to our newsletter, we will keep your contact information until you unsubscribe.

6. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Under the General Data Protection Regulation (GDPR) and other applicable data protection laws, you have certain rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.

If you would like to exercise any of these rights, please contact us using the contact information provided below.

8. Children's Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take necessary actions.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By phone: +45 71 12 94 02
• By mail: Wind Zenith, Nørrebrogade 125, 2200 Copenhagen, Denmark